Our Client, one of the country’s leading “IT Channel only” providers of IT Professional Services is looking to recruit a “Lead Service Desk Engineer”.
As the Lead Service Desk Engineer you’ll lead a busy Service Desk in a pressurised environment. You’ll be hands on, and engage in resolution as well as maintaining oversight of the team’s workload. Including reviewing individual ticket progress, planning of cover and balancing tasks appropriately.
Reporting into the Managing Director, you’ll be the escalation point for the team. The team leader will be expected to interact with customers and other members of the organisation to facilitate a timely resolution to any issues that may arise.
You will have hands on experience within a Service Desk environment ensuring the service desk delivers best in class customer service, meets and exceeds service level agreements whilst effectively managing incidents and service requests.
Although not essential, it would be beneficial if you had proven experience within a Team Leader role from a Professional Services organisation or IT Reseller. This leadership role will provide advice, and guidance to other members of the team in addition to managing schedules, reports and ongoing business/process improvements.
Your Key Responsibilities
Your experience should include
Development & Rewards
We’ll ensure you have the tools to prove your abilities and be the best you can be. We offer excellent training and we like to promote from within.